General Manager

Small boutique luxury villa resort, South Bali

Full-time, on-site

ABOUT THE ROLE

Bali Hospitality Stars is recruiting a General Manager for a small, operating boutique luxury villa resort in South Bali. The resort has an established market presence. Its trading name will be shared with selected candidates later because this is a discreet leadership search.

This is a commercially responsible, hands-on leadership role for someone who enjoys running a focused property through a lean management structure. The General Manager stays close to guest experience, financial results, property condition and management performance. Hands-on means diagnosing problems, deciding what should happen, checking completion and following through. It does not mean routinely replacing frontline staff or the Assistant General Manager.

This is not a large, department-heavy hotel, conference operation or multi-property role. The successful candidate will have direct access to ownership, broad accountability and room to make a visible impact. Leaders from larger hotels remain welcome when they can show how their experience transfers to a focused property, and when this scope and compensation genuinely suit them.

WHAT SUCCESS LOOKS LIKE

• Consistently excellent guest experiences and top ratings on the resort's relevant review platforms.
• Reliable service standards delivered through a capable Assistant General Manager and a lean, accountable operating team.
• Strong management performance, clear expectations and prompt action when standards are not met.
• Higher profitability through stronger revenue performance and disciplined cost control, without weakening service or the property.
• A focused property that runs reliably under the General Manager and Assistant General Manager, supported by concise owner reporting and early escalation of material risks and decisions.

WHAT YOU WILL OWN

• Overall resort performance and the management system that produces it.
• Practical diagnosis, decisions and follow-through when a serious guest, people, commercial or property issue requires senior intervention.
• Commercial strategy, pricing, occupancy, revenue management, direct bookings and online travel agency performance.
• Budgets, forecasts, cost control, operating profit and practical business improvement.
• Guest-experience standards, review performance and the permanent resolution of recurring or material failures.
• Leadership, coaching and performance management of the Assistant General Manager and other management-level team members.
• Workforce planning, recruitment, hiring, salaries, performance management, employee relations and HR compliance within approved budgets and authority.
• Major vendor, contract, compliance and property-risk decisions, with ownership approval where required.
• Capital projects and major renovations, including planning, budgeting, vendor and professional coordination, scope, cost, schedule, quality and disruption control.
• Clear…