Microsoft 365 Engineer

Company Description

Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.

We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.

Job Description

This role is a 6 months fixed-term contract with possibility to get extended as permanent contract employee.

As an M365 Engineer within Infrastructure & Operations, you will help keep Unit4’s Microsoft 365 environment stable, secure and effective for colleagues around the world. The role combines hands-on operational ownership with user support, technical problem solving and delivery of service-improvement projects.

You will work across Microsoft 365 services, partner with the Service Desk and specialist teams, and act as an escalation point for complex issues. Success in this role means dependable BAU services, clear support for users, well-controlled change and measurable improvement of the collaboration environment.

Responsibilities

• Own the day-to-day health and administration of Microsoft 365 services, with a focus on Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID and associated tenant services.
• Act as a technical escalation point for complex incidents and service requests, providing third-level troubleshooting and coordinating resolution with internal teams, vendors and Microsoft support where required.
• Monitor service health, message centre updates, capacity, licensing, audit information and operational alerts; identify risks early and take action to protect service continuity.
• Manage operational activities such as mailbox and group administration, permissions and delegation, collaboration settings, license assignments, service and administrator accounts, and user lifecycle exceptions.
• Support users and the Service Desk with clear technical guidance, knowledge articles, standard operating procedures and practical troubleshooting for Outlook, Teams, SharePoint, OneDrive and related services.
• Investigate mail-flow, anti-spam, quarantine, connectivity, client and access issues using Microsoft 365 administration, reporting, audit and diagnostic tools.
• Use PowerShell and, where appropriate, Microsoft Graph or Power Automate to automate repeatable administration, improve data quality, reduce manual effort and strengthen operational controls.
• Maintain accurate runbooks, configuration records, support documentation and evidence for changes, incidents,…