Sr. Engineer

The Role & The Candidate Profile

Xage is looking for a Technical Customer Success Manager with in-depth knowledge of Industrial Control System, Industrial networking, Identity and Access Management, Privilege Access, and experience of working in large projects. The successful candidate will have a strong background in developing cybersecurity solutions and services, with a focus on ICS environments, network security design, IAM/PAM, and deployment, as well as expertise in cybersecurity standards and frameworks. The responsibility of this role is to provide our customers with technical expertise and professional services to make sure they are meeting their objectives.

Strong technical presentation, communication and influencing skills are required to collaborate with clients, market leaders, geography leaders, and security sales representatives to motivate current and emerging services. In this role you are responsible for delivering client value through quality deliverables of Xage’s cybersecurity services portfolio.

Responsibilities

• Act as a subject matter expert and trusted advisor to clients, assessing, implementing, and delivering customized integrations and workflows based on knowledge of the industry, ICS best practices, project requirements, and the client's business objectives.

• Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering teams.

• Provide training and coaching to customers on how to establish and manage their Xage Security solutions deployment.

• Develop a…