BluCar - Call For Release CSR

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

BluCar- Call For Release (CFR) Customer Service Representative (CSR)

The BluCar CFR CSR will facilitate communication via phone calls, email and system updates between body shops, impound facilities, external partners, as well as internal partners. The objective is obtain a vehicle release for transportation on units assigned to Copa rt by BluCar customers across the US.

ABluCarCFR CSR willmaintainspecificKPls andgoalssetdaily/weekly/monthlyforcalls made. Other metrics will include time spent in calls, non-call/system clears, percentage of units released for pickup, etc. They will provide exceptional experience and hospitality for both internal and external partners with the goal of obtaining releases for units according to client SLAs.

The BluCar CFR CSR is the face of the Company as they are often the first interaction our customers have with Copa rt. Through a thorough understanding of Copa rt practices, the CSR offers solutions that aid and facilitate a unique customer service experience.

Internal Applicants make sure you inform your direct manager you are interested in this role!

Job Duties:

• Manage outbound and inbound communications with body shops, impound facilities, lien holders, rental companies, fleet operators,…