Malware & Abuse Engineer

Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We’re motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers.

That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.

As our new Malware & Abuse Engineer, you'll ensure platform integrity by monitoring and remediating malware, spam, and abuse issues, playing a critical role in protecting our customers and keeping them informed every step of the way. The ideal Kinsta Malware & Abuse Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.

This role's shift needs are within EMEA time zones (our team uses UTC for scheduling).

What You'll Do:

• Monitor, investigate, and resolve malware, spam, and IP blocklisting issues, as well as DMCA notices, while keeping customers informed.

• Investigate and resolve malware situations escalated from the Support team.

• Write and document new malware signature rules for our customer scanning tools.

• Document processes and workflows for remediating malware infections and requesting the removal of blocklisted IP addresses.

• Monitor internal tools to identify instances of spam email sending and IP address blocklisting, and alert customers to…