Data Center Compliance Manager

Milestone Technologies is looking for a Service Compliance Lead to join our team. The function of the Service Compliance Coordinator is to identify and report on service operational performance to ensure achievement of service compliance across receiving, UR management, inventory management and shipping. With the assistance of the Lead Service Improvement Engineer, the coordinator will employ service performance data analysis & trending to investigate service performance. They will also use root cause analysis investigation to explore reasons for missed targets & non-compliance. This output will be used to ensure harmonization of service standards and adherence to operational compliance across the North America Regional IBOS service. They will work with internal stakeholders to take action upon gaps in standards and compliance to reduce any potential operational or commercial impact.

Responsibilities

• Produce and Analyze data metrics to support the tracking and report of service SLA's & KPI's
• Track and report on Milestone Team performance critical success factors as per contracted SOW Develop, track and report on underlying Operational Data, not limited to SOX, UR's, H&S, Site Storage Capacity and Aging Inventory Support Root Cause Analysis by identifying opportunity for RCA on areas such as SOX, UR Management, Cycle Count, Receipt Management and Month End that assists in the drive of service rollout of solutions that assist in developing and managing adherence to Service Harmonization and SOP execution
• Support the identification and sharing of areas for improvement…