Lead Business Analyst, Process & Automation (Belfast | remote)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for a Lead Business Analyst, Process & Automation to join our Capital and Payments team. Process & Automation is a small team working across the operations behind payments, lending, underwriting, risk, and billing. We find operational friction, diagnose root causes, and build the process, data, tooling, and automation solutions that fix it.

You will own projects end to end: find where a process is failing or create toil, prove it with data, design something better, coordinate the build with stakeholders, and stay with it until the receiving team owns it and the numbers have moved. AI is a default tool in how we work rather than a separate initiative.

This is a hands-on individual-contributor role with full ownership of your projects.

What you’ll be doing:

• Define: map end-to-end flows, trace handoffs, and understand how a process actually runs rather than how it is documented.

• Diagnose: separate root causes from symptoms and quantify where time, money, and customers are being lost.

• Design: turn what you find into clear requirements, better flows, and delivery plans with measurable success criteria, then build or coordinate the automation, tooling, data, and controls they depend on.

• Instrument: lead testing and launch readiness, track impact against agreed measures, drive adoption, and hand ownership back to the team that owns the outcome.

• Establish how we use AI agents in operations:…