Integration Engineer (French Speaker)

About the Position

Launched in 2019, Constructor is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful revenue and conversion gains.

As an Integration Engineer, you will improve the e-commerce experience for hundreds of millions of users across the world by providing first level technical support to e-commerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. This includes:

• Onboarding support - Collaborating with customers to understand their technical integration needs and assist them through the integration process

• API and library education - Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries

• Troubleshooting - Helping resolve technical challenges and integration issues alongside Customer Success teams

• Index configuration - Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results

• Communication - Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations

• Process improvement - Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding

Requirements

• Proven experience in customer support or technical support roles

• Knowledge of REST-based web services, APIs,…